These terms and conditions shall be governed by and construed according to English Law. Although Simple Technology will endeavour to ensure the accuracy of all information made available on the website, neither Simple Technology nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site. Price and availability information is subject to change without notice. All prices quoted both include & exclude VAT at current UK rate. All goods remain the property of Simple Technology until paid for in full. For details of Product Guarantees see warranty & Returns. By purchasing a product you are agreeing to the above terms and conditions. None of the above affects your statutory rights as a consumer. Refunds If you are not totally satisfied with your purchase, you may return the item in its original condition along with full packaging and receipt within 7 days of delivery for exchange or a refund. We offer a 7 day no quibble refund policy. The goods must be in original condition & returned with full packaging. Credit card refunds will be made on the day we receive the goods back and providing we are satisfied that the goods are in an acceptable condition as mentioned above. Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will also refund the carriage costs. Warranty and Returns All goods carry a 12 month warranty against breakdown due to manufacturing defects unless otherwise specified on the website alongside the product. Some items carry Lifetime warranty as provided by the manufacturer. The warranty on all products, unless otherwise stated, is ‘return to base’ and valid for a period of 12 months from date of delivery. If during this period, Simple Technology is notified of any fault in any product, due to either faulty design or a defect in manufacturing or materials, Simple Technology will replace or repair the product, depending upon the nature of the fault. Simple Technology may also, at its own discretion, refund the purchase price of the faulty product. A copy of the purchase invoice (Proof of Purchase) must accompany any returned product. The warranty does not cover wear & tear, accidental or wilful damage. Consumables, eg. ink cartridges, batteries, are not covered by the warranty after a period of 28 days from the date of delivery. Your statutory rights are not affected. Please e-mail sales@simpleuk.com or call us on 01925 414028 Mon-Fri 10.00am - 4.00pm if you are experiencing problems. Should the goods prove not to be faulty after examination and testing in our workshop then return postage will be payable by the customer. The returns address for all faulty product is; Simple Technology Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Complaints Our on-line sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements. We always welcome constructive criticism. Post
We will endeavour to respond to complaints within 2 working days. Support If you need help or advice on any of the goods you purchase from us please call our sales line on 0800 526214 Mon-Fri 9.00am - 5.00pm. Please note this number is our retail outlet line and if all the staff are busy serving customers they may not be able to answer the phone immediately. Alternatively e-mail us: sales@simpleuk.com Our Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us in the future. The type of information we will collect about you includes:
We do not collect sensitive personal information about you. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should e-mail Richard@simpleuk.com We do not pass on your details to third parties. We include customer telephone numbers on the courier delivery manifest for contact reasons should they need to get in touch with you about the delivery.
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