Delivery & returns

All goods carry a 12 month warranty against breakdown due to manufacturing defects unless otherwise specified on the website alongside the product.

Some items carry Lifetime warranty as provided by the manufacturer.

The warranty on all products, unless otherwise stated, is ‘return to base’ and valid for a period of 12 months from date of delivery. If during this period, Simple Technology is notified of any fault in any product, due to either faulty design or a defect in manufacturing or materials, Simple Technology will replace or repair the product, depending upon the nature of the fault. Simple Technology may also, at its own discretion, refund the purchase price of the faulty product. A copy of the purchase invoice (Proof of Purchase) must accompany any returned product.
Simple Technology must be notified of the faulty product prior to it being returned to Simple Technology. The cost of returning the product will be borne by the customer unless otherwise agreed by Simple Technology.

The warranty does not cover wear & tear, accidental or wilful damage. Consumables, eg. ink cartridges, batteries, are not covered by the warranty after a period of 28 days from the date of delivery. Your statutory rights are not affected.

Please e-mail sales@simpleuk.com or call us on 01925 414028 Mon-Fri 10.00am - 4.00pm if you are experiencing problems. Should the goods prove not to be faulty after examination and testing in our workshop then return postage will be payable by the customer.

The returns address for all faulty product is;

Simple Technology
Internet Returns
S4 Warrington Business Park
Long lane
Warrington
WA2 8TX

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.

Complaints

Our on-line sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements. We always welcome constructive criticism.

You may lodge a complaint by post, telephone, fax or e-mail using the details below.

Post
Customer Services
Simple Technology
Warrington Business Park
Long lane
Warrington
WA2 8TX

Telephone: 01925 414028
Fax: 01925 414030
E-mail: support@simpleuk.com

We will endeavour to respond to complaints within 2 working days.

Support

If you need help or advice on any of the goods you purchase from us please call our sales line on 01925 414028 Mon-Fri 9.00am - 5.00pm.

Alternatively e-mail us: sales@simpleuk.com